Privacy Policy and Terms
SECTION 1 - ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Exam Pros Inc. DBA My Contractors License reserves the right at any time after receipt of your order to accept or decline, or to cancel or refund your order for any reason.
SECTION 2 - CREDIT CARDS, PAYPAL, AFFIRM
We accept the following credit cards: Visa, MasterCard, Discover, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Your credit card will be billed upon completion of your order. In addition to credit cards, we also accept payment using PayPal or Affirm through the website.
SECTION 3 - ORDER SHIPPING POLICY
Shipping Time
Most orders received before 3:00pm EST on a business day will ship the same day, provided the product ordered is in stock. Most orders received after 3:00pm EST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Exam Pros Inc. DBA My Contractors License or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Next Day Air shipping and 2nd Day Air shipping methods are guaranteed 1 and 2 business day delivery options, but they do not count Saturdays or Sundays. For example, if you order a package by 3:00pm EST on a Friday with Next Day Air, we will make sure it ships on Friday, but it will not be delivered until Monday (1 business day).
If an order is missing any physical item(s) or the item(s) arrived damaged, you have 7 days after receipt of the package to notify Exam Pros Inc. DBA My Contractors License of any missing materials. Once notified, we will send a replacement to you at no charge. After 7 days, Exam Pros Inc. DBA My Contractors License is not responsible for missing/damaged materials and the product(s) would need to be repurchased.
SECTION 4 - OUT OF STOCK PRODUCTS
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00pm EST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. If you do not wish to wait for a purchased item to come back into stock, contact us via phone or email and we will refund the price of the out-of-stock item.
SECTION 5 - MULTIPLE PRODUCT ORDERS
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise.
SECTION 6 - TAXES
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within, but not limited to, the states of Florida, Georgia, Mississippi, North Carolina, and South Carolina. The list of states in which sales tax must be collected may change over time.
SECTION 7 - TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Exam Pros Inc. DBA My Contractors License shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Exam Pros Inc. DBA My Contractors License shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Exam Pros Inc. DBA My Contractors License shall immediately issue a credit to your credit card account in the amount of the incorrect price.
SECTION 8 – COURSE LICENSES
All course purchases have an access window of one year from the date of purchase. After a year, course access will expire and most of the course will be inaccessible. Courses are always kept as up-to-date as reasonably possible for the entirety of the course access window. Courses are good for only one student and are non-transferable.
License extensions are offered on courses for a charge per day, starting from the date of expiration. License extensions charge from the date of expiration, even if you are purchasing an extension past the expiration date. Courses that are expired less than 6 months are eligible for license extensions. Pricing is as follows: $2.00 per day for NASCLA, $1.00 per day for state trades, and $0.50/day for state business law. Exam Pros Inc. DBA My Contractors License reserves the right to remove the ability to purchase license extensions at any time.
SECTION 9 – RETURN POLICY
Exam Pros Inc. DBA My Contractors License will accept returns on books and/or book tabs within 30 days of ordering, provided they are 100% clean and not marked on or damaged, as determined at our warehouse. Please contact us via phone or email before sending any materials to verify the procedure. You are responsible for shipping costs on any returns unless the return is a result of an error by us (Exam Pros Inc. DBA My Contractors License).
Before mailing any physical products/materials back to our warehouse, you must contact us via phone or email and receive an RMA number.
Shipping/handling charges are not eligible for refunds.
SECTION 10 - COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of Exam Pros Inc. DBA My Contractors License, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
SECTION 11 - OTHER CONDITIONS
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Exam Pros Inc. DBA My Contractors License signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
SECTION 12 PRIVACY POLICY
Exam Pros Inc. permits you to control management of your personal information and invites you to read the complete statement of its current Privacy Policy available below, which is incorporated herein by reference.
Exam Pros Inc. will only collect and otherwise access information you voluntarily provide via email, phone or through other direct contact initiated by you. Exam Pros Inc. will not sell or otherwise distribute this information to any other individual or entity, except its duly authorized agents, contractors, and other third parties that assist it in its business operations. Exam Pros Inc. is the sole manager of such information collected on the Sites and will use such information to respond to you as necessary. You grant Exam Pros Inc. a worldwide, royalty- free, nonexclusive license to use, distribute, reproduce, modify, publish and translate this personal information solely as necessary to fulfill your request(s) or to enable your use of a particular Product or service, such as for shipping of Products.