Shipping & Returns
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Returns Policy - "Return Authorization Required"
Our Exam Preparation coursework and software is considered intellectual material and we have no control over how committed the purchaser is to passing the exam, therefore we do not offer refunds on our prep courses without proof that the customer studied as referenced in our guarantee and still didn't pass. Our program, once purchased, is valid for 12 months.We provide all minor updates at no charge. If a major update, or change of exam type occurs, we will provide the new course at no charge for customers having purchased within 90 days of the exam conversion date (customer pays shipping cost only). Customers having purchased within the past 6 months prior to conversion will be eligible for a 50% discount on the new material. All others must order the new course.
We will accept returns on books within 30 days of ordering, provided they are 100% clean and not marked on or damaged, as determined at our warehouse. Please contact us to get a return authorization number prior to returning any books.
Shipping/Handling charges are not eligible for refund.
All Courses are Valid for 1 year. Extensions are available for ($1.50 for State License Exams) and ($2.50 for NASCLA) a day from the date of expiration.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
The time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.